Privacy Policy

This Privacy Policy sets out the types of personal information we receive and collect when you use our services, how we collect it, and what we do with it, as well as some of the steps we take to safeguard information. We hope this will help you make an informed decision about sharing personal information with us. In all your dealings with us you must ensure that others you represent are aware of the content of our Privacy Policy and consent to your acting on their behalf. 

This Privacy Policy may be updated from time to time. You are responsible for reviewing this Privacy Policy periodically and informing yourself of any changes to this Privacy Policy.

Information we collect about you Depending on the circumstances, in the course of providing a service to you, we may collect and hold personal information such as:

• your name, date of birth, gender, postal address, telephone number, email address and passport details.
• details of the products and services you have purchased from us or which you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your enquiries.
• any additional information relating to you that you or a third party has provided to us directly or indirectly through our travellers’ or agents’ phone enquiry lines, websites, online presence, customer surveys or to our in-store or other representatives.

Information that we collect may be considered “sensitive information”. We collect it to provide you with our services, cater to your needs or act in your interest, and we are only prepared to accept sensitive information on the condition that we have your consent.

How do we collect personal information? You may volunteer this information when you request information from us, contact us (and vice versa), make a booking, register interest for and/or enter a competition, subscribe to one of our newsletters, use our website(s)/apps, link to or from our website(s)/apps, connect with us via social media, by speaking to a consultant in-store or any other engagement we or our business partners have with you. We may also receive the information from a third party, for example:

• from people making travel bookings on your behalf;
• from market research and data companies contracted by us to obtain information so that we may improve and market our products and services;
• from partners performing services on our behalf; and

We will update your information whenever we can to keep it current, accurate and complete. You represent and warrant to us that you have obtained all required consents and are fully authorized to disclose all personal information you provide to us including without limitation personal information of your friends and family members provided in connection with making travel bookings. Why do we collect, use, hold and disclose your information? We collect personal information about you so that we can perform our business activities and functions and to provide the best possible quality of customer service. We may collect, hold, use and disclose your information for the following purposes:

• administering services we are providing to you such as arranging your tour booking
• manage our relationship with you, including updates about your tour booking and handling complaints
• to contact you in the event of an emergency
• combining information collected from you at different times for the purpose of research and analysis to provide a better customer experience, including customising online content for you
• to identify and tell you about services we think you may be interested in, including sending email newsletters or sending printed materials to your postal address
• to make improvements to our site(s) and make it easier to find the information you are looking for
• for identification of fraud or error or for regulatory reporting and compliance

When you provide your email address to us to make an online booking, your contact details may be retained even if the transaction is not completed. These details are captured using a secure service. This is so we can assist you in future with online bookings, and as a result of this you may receive a follow up enquiry email. This email will contain information on what action, if any, you can choose that will direct us to cease any further contact with you or destroy the personal information we have collected about you.

We are only permitted to store your personal information for as long as necessary having regard to the purposes for which it was collected or a related or ancillary purpose. We may therefore delete your personal information after a reasonable period of time and, if you have not used our services for some time, you may have to re-enter or re-supply your personal information to us.